At Vellora Fragrance, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact our customer service team.

By using our website, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will obtain your consent before processing your personal information for purposes that require consent.

1. Information We Collect

When you visit or shop on the Vellora Fragrance website, we may collect certain information to process your orders, provide customer support, and improve your shopping experience.

Personal Information

When you place an order or contact us, we may collect the following information:

• Full name.
• Phone number.
• Email address, if provided.
• Shipping and delivery address.
• Order details and purchase history.
• Information you provide when contacting customer service.

We collect only the information reasonably necessary for the relevant purposes, subject to applicable law.

Order Information

When you purchase a product from Vellora Fragrance, we may collect information about the products ordered, order confirmation, delivery status, and related customer service requests.

Since we currently offer Cash on Delivery (COD), we may use your contact details to confirm your order, coordinate delivery, and communicate with you regarding your purchase.

Technical Information

When you visit our website, certain technical information may be collected automatically, depending on the website platform and tools we use. This may include:

• IP address.
• Browser type and device information.
• Operating system.
• Pages visited and interactions with our website.
• Referral information.
• Cookies and similar tracking technologies.

This information helps us understand how visitors use our website and identify technical issues.

2. How We Use Your Information

Vellora Fragrance may use your personal information for the following purposes:

• Order processing: To receive, confirm, prepare, and manage your orders.
• Delivery coordination: To provide your name, address, and phone number to the relevant delivery service where necessary.
• Customer support: To answer questions, handle complaints, and assist with order-related enquiries.
• Order updates: To communicate order confirmations, dispatch updates, delivery information, or cancellation details.
• Website improvement: To understand how visitors interact with our website and improve its usability.
• Security and fraud prevention: To help detect suspicious activity, prevent misuse, and protect our business and customers.
• Legal compliance: To comply with applicable legal obligations and respond to lawful requests.
• Marketing communications: To send promotional messages where permitted by law and, where required, with your consent.

We do not use personal information for purposes that are incompatible with the purposes for which it was collected unless permitted by applicable law.

3. Cash on Delivery (COD) and Order Verification

Vellora Fragrance currently offers Cash on Delivery as its payment method.

When you place a COD order, we may use your name, phone number, delivery address, and order details to:

• Verify your order where necessary.
• Contact you regarding delivery arrangements.
• Confirm the products you ordered.
• Coordinate with the courier or delivery service.
• Resolve delivery issues or customer complaints.

We do not need your online payment card details to collect payment for a standard COD order. Please do not send passwords, card PINs, or other sensitive authentication details to us.

4. Sharing Your Personal Information

We respect your privacy and do not share your personal information indiscriminately.

However, we may share relevant information with trusted third parties when necessary to operate our website and fulfil your orders.

These parties may include:

Delivery and Courier Services

We may provide your name, phone number, delivery address, and relevant order information to courier companies so they can deliver your purchase.

Website and E-commerce Providers

Our website hosting provider, e-commerce platform, and technical service providers may process information necessary to operate and maintain the website.

Analytics and Website Tools

If analytics tools are enabled on our website, relevant technical or usage information may be processed to help us understand website performance and improve the customer experience.

Legal and Regulatory Authorities

We may disclose information when required by law, a valid legal request, or where necessary to protect our legal rights and prevent fraud or unlawful activity.

We expect relevant service providers to handle personal information in accordance with applicable privacy and data protection requirements.

We do not sell your personal information to third parties.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve your shopping experience.

Cookies are small text files stored on your device by a website.

Depending on the technologies enabled on our website, cookies may be used for the following purposes:

• Essential cookies: To support core website functions, shopping cart features, and security.
• Preference cookies: To remember certain settings and preferences.
• Analytics cookies: To understand website traffic and visitor interactions.
• Marketing cookies: To measure or personalise advertising where such tools are enabled and permitted.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You may also manage cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Access to customer information is limited to situations where it is reasonably necessary for order fulfilment, customer support, website operations, or other legitimate purposes.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable data protection laws.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, record-keeping, dispute resolution, and legal compliance.

The retention period may vary depending on the type of information and the applicable legal requirements.

When personal information is no longer needed, we will take appropriate steps to delete it or anonymise it, where reasonably practicable and legally permitted.

8. Your Privacy Rights

Depending on your location and the laws that apply to you, you may have certain rights regarding your personal information.

These rights may include:

• Right to access: Request information about the personal data we hold about you.
• Right to correction: Request correction of inaccurate or incomplete information.
• Right to deletion: Request deletion of your personal information where applicable.
• Right to restriction: Request that certain processing activities be restricted where the law allows.
• Right to object: Object to certain types of processing, where applicable.
• Right to data portability: Request a copy of certain personal information in a portable format where this right applies.
• Right to withdraw consent: Withdraw consent where processing is based on consent.
• Right to complain: Contact the relevant data protection authority if you believe your rights have been violated.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain order records to comply with legal obligations.

To submit a privacy request, please contact us using the details provided below. We may need to verify your identity before responding.

9. Marketing Communications

If we send promotional emails, text messages, or other marketing communications, we will do so in accordance with applicable law.

Where required, we will obtain your consent before sending marketing communications.

You can opt out of marketing emails by using the unsubscribe link provided in the message, where available, or by contacting us directly.

Even if you opt out of marketing communications, we may still send essential messages related to your orders, delivery, customer service requests, or legal obligations.

10. Third-Party Links

Our website may contain links to third-party websites or services.

These websites operate independently and may have their own privacy policies and practices. Vellora Fragrance is not responsible for the privacy practices of third-party websites that we do not control.

We recommend reviewing the relevant privacy policy before providing personal information to an external website.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by law.

If you believe that a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action where required.

12. International Data Transfers

Depending on the location of our website hosting provider, courier services, and other service providers, your information may be processed or stored in a country different from the country in which you live.

Where applicable data protection law requires safeguards for international transfers, we will take appropriate steps to ensure that such transfers comply with the law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we handle personal information.

Where required by law, we will provide additional notice or obtain consent for material changes.

14. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or how to exercise your privacy rights, please contact us.

Business Name: Vellora Fragrance

Customer Service Email: [Insert Your Business Email]

Contact Number: [Insert Your Business Phone Number, if available]

Business Address: [Insert Your Business Address, if applicable]

We will review your enquiry and respond within a reasonable timeframe, subject to applicable legal requirements.

Your Privacy Matters to Us

At Vellora Fragrance, we believe that trust is an essential part of every customer relationship. We are committed to handling your personal information responsibly and providing a secure, transparent, and reliable shopping experience.